CANCELLATION POLICY - All leisure bookings must be cancelled 10 days prior to arrival to avoid cancellation charges, any bookings cancelled after this will be liable for the full charge.
GUARANTEE POLICY - All bookings require a valid credit card as guarantee, with the exception of our village property, Old Walls, for which we require pre-payment.
CHECK IN & DEPARTURE - Your room will be available from 4pm and we ask that you vacate by 11am on the day of departure. If you wish to arrive early or stay late we may be able to arrange this at an extra charge. We are of course, more than happy to look after your luggage if you wish to extend your day of arrival or departure.
BOOKING CHANGES - Rates are subject to change & we reserve the right to change your accommodation should we need to, with assurances that you will not be moved to a room that is below the standard of your booking.
CHILDREN & DOGS - With the exception of our village cottage Old Walls and our restaurant The Swan, we do not accept children under the age of 12 or dogs at Thyme. We have created a peaceful & tranquil environment for guests and hope this policy is understood by everyone who stays with us. If you are a guest at Old Walls we can arrange baby-sitting & dog-sitting to enable you to enjoy the facilities of the hotel.
VILLAGE LIFE - Southrop is a quiet Cotswold village and we would ask all our guests to be respectful of our neighbours, especially late at night.
SMOKING - Smoking is strictly prohibited in all internal parts of Thyme. If you are found to have been smoking in your room a £100 charge will be added to your account.
DAMAGES - In the event of any damage or loss to the contents of your room, including stains to any of the soft furnishings, carpets and rugs we reserve the right to charge the credit or debit card used to book your reservation with either the full cost of repairing/cleaning such item(s) or if this is not possible the replacement cost with new.
PARKING - Free parking is available.
WI-FI - Free wifi is available throughout the property.
MOBILE PHONE COVERAGE - The Cotswolds is a rural location where coverage is at times unreliable, we hope that the peaceful environment at Thyme will encourage you to turn your phone off but we do have landlines in all rooms for your use.
GRAVEL DRIVES - Please be aware that there are gravel drives and pathways throughout the estate, this may affect persons with impaired mobility and guests in high heels.