CANCELLATION POLICY - Prepayment for accommodation for the entire stay is taken on booking. This is refundable up to 72 hours ahead of arrival. Should you need to make any amendments or cancellations, please do so 72 hours prior to arrival to avoid any charges. Cancellations must be in writing. Bookings cancelled with less that 72 hours notice are not refundable and will need to be paid in full.
COVID - If we are unable to fulfil your booking due to government restrictions as a result of COVID - 19 we would kindly encourage you to rebook your stay or should you wish, we will refund your money in full.
GUARANTEE POLICY – We take full prepayment for the accommodation element of all stays.
CHECK IN & DEPARTURE - Your room will be available from 4pm and we ask that you vacate by 11am on the day of departure. If you wish to arrive early or stay late we may be able to arrange this at an extra charge. We are of course, more than happy to look after your luggage if you wish to extend your day of arrival or departure.
BOOKING CHANGES - Rates are subject to change & we reserve the right to change your accommodation should we need to, with assurances that you will not be moved to a room that is below the standard of your booking.
YOUR SPECIAL THINGS - We regret that we cannot be responsible for any loss or damage to personal items during your visit. We therefore recommend that valuables are not left unattended or are given to reception to be stored in our safe.
MINI BARS - We have a lovely selection of things to enjoy in your room accompanied by a QR code to inform guests of the pricing. If items are taken, your card will be charged and we will notify you.
CHILDREN & DOGS - There are areas of Thyme that are child & dog friendly such as our village cottage, Old Walls. We also welcome families for lunch in the Ox Barn Restaurant. In the rest of Thyme we have created a peaceful grown-up environment, however rules are there for guidance …. there may be times that we can make exceptions, so call the team if you would like to discuss an ‘exceptional’ booking.
VILLAGE LIFE - Southrop is a quiet Cotswold village and we would ask all our guests to be respectful of our neighbours, especially late at night.
SMOKING - Smoking is strictly prohibited in all internal parts of Thyme. If you are found to have been smoking in your room a £100 charge will be added to your account.
DAMAGES - In the event of any damage or loss to the contents of your room, including stains to any of the soft furnishings, carpets and rugs we reserve the right to charge the credit or debit card used to book your reservation with either the full cost of repairing/cleaning such item(s) or if this is not possible the replacement cost with new.
PARKING - Free parking is available.
WI-FI - Free wifi is available throughout the property.
MOBILE PHONE COVERAGE - The Cotswolds is a rural location where coverage is at times unreliable, we hope that the peaceful environment at Thyme will encourage you to turn your phone off but we do have landlines in all rooms for your use.
GRAVEL DRIVES - Please be aware that there are gravel drives and pathways throughout the estate, this may affect persons with impaired mobility and guests in high heels.