Re-opening & Covid-19 Statement

The Essence of Thyme

The essence of Thyme is more relevant now than ever before - a place to slow down, immerse yourself in nature and take Thyme. 

We are lucky that we have lots of space, both inside and out. Our bedrooms are spread across our houses, cottages and garden rooms and our Ox Barn restaurant is set in a magnificent, large space making it ideal to accommodate social distancing.

The health and safety of our guests and our staff are of course our absolute priority and you can be sure that we will follow all government guidelines to the letter and beyond. Our reception has been moved to our Piggery to allow more space, and our housekeeping standards are scrupulous.

For Your Safety

We continue to listen to Government announcements on measures and remain flexible and responsive; we will keep you closely updated as our plans and procedures develop.

We want you to rest assured that we are taking all the necessary steps to ensure the safety of our guests and team members whilst we do everything to maintain the welcoming atmosphere and the unique Thyme experience.

The measures introduced include, social distancing measures, hand sanitiser in all rooms and entrances and scrupulous cleaning protocols.

We have provided more detail below and will be updating and adapting as new guidance is released.

THE RULES & RISKS

We’re closely adhering to government guidelines and carrying out comprehensive risk assessments for all activities at Thyme.  

WE ASK YOU

While we are responsive to government guidelines, we ask you to deploy common sense and to play your part in keeping everyone safe. 

Our team members are wearing masks, regularly washing hands, using sanitiser, testing regularly and isolating if symptomatic. We ask you to do the same.

We do kindly ask all guests to wear a mask while moving around the inside spaces at Thyme, until you are seated at your table. 

CHECKING IN AND OUT 

Our guest journey has been adapted to reduce touchpoints and prevent guests gathering at the reception desk. 

Check out can be completed remotely if you wish.

RESTAURANTS & BARS

The Ox Barn restaurant is unique - set in a magnificent, huge space with soaring ceilings and equipped with sophisticated ventilation systems, it is ideal to accommodate social distancing.

All our service team will be in face masks. Our teams will be running strict areas, with dedicated servers and clearers. 

Booking is essential for lunch and dinner to help us manage the flow of guests and we kindly ask all guests to wear a mask while moving around the inside spaces at Thyme, until you are seated at your table. 

The Swan Pub remains closed for the time being. 

THE SHOP

We encourage guests to only touch what they really intend on buying and steaming clothes once they have been tried on.

HOUSEKEEPING

As a hotel and restaurant, we already instil and uphold the highest health and safety standards and protocols. We have a specified ‘guest spaces’ housekeeper who routinely cleans and disinfects areas that guests share. The rooms will be thoroughly cleaned incorporating new measures to the scrupulous protocols already in place.

MEADOW SPA & POOL

Out Meadow Spa is offering all listed treatments. Booking is essential. We are currently unable to offer treatments in our double room. Guests are required to wear a mask on arrival to the spa and at times during your treatment

The Pool & Hot Tub are now closed for winter and will reopen on 1st April 2022.

OUR PEOPLE

Our full team will all be kitted with face masks made from our ‘patterns of nature’, designed with pouches to insert medical grade filters, ensuring their efficacy..

In addition to our usual training modules, our full team are trained on new coronavirus specific modules from cleaning and hygiene to customer service. 

We are committed to working with partners who uphold the same high standards as ourselves.

OPENINGS

Certain areas of Thyme will remain on pause for the time being. This includes the Swan Pub, Orchid House and our Botanical Bothy. We look forward to opening these areas up as soon as we are able to do so.

This statement is up to date as of the 13th December 2022. We remain flexible and will continue to adapt and update our protocol as the situations progresses and in absolute accordance with government guidelines*